Contract Services was appointed to deliver the refurbishment of key front-of-house areas at the Crowne Plaza Manchester, enhancing the guest experience while maintaining the day-to-day operation of the hotel.
The project focused on the transformation of the hotel lobby and boardroom, requiring high-quality finishes, careful coordination and a fast-track programme to minimise disruption to guests and staff.
The Challenge
Working within a live hotel environment presented a unique challenge. All refurbishment works had to be carefully planned and executed while the hotel remained fully operational, ensuring guests could continue to access facilities and enjoy a seamless experience throughout the project. With just a two-week programme available, efficiency, communication and attention to detail were essential.
Scope of Works
The refurbishment included:
- Refurbishment of the hotel lobby
- Boardroom refurbishment works
- Installation of feature carpet finishes
- Decoration and redecoration works throughout
- Specialist tiling installations
- Bespoke fitted furniture
- Re-cladding of reception desks
- Final finishing and detailing works
All works were carefully phased to minimise disruption and maintain the professional appearance expected within a busy city centre hotel.
Outcome
Completed within the two-week programme, the refurbishment successfully revitalised some of the hotel’s most visible and frequently used spaces. The upgraded lobby, reception area and boardroom created a refreshed and contemporary environment for both guests and business visitors, while maintaining uninterrupted hotel operations throughout the project.
The scheme demonstrates Contract Services’ ability to deliver high-quality refurbishment projects within occupied environments, combining careful planning, efficient delivery and exceptional attention to detail to achieve successful outcomes within demanding timescales.